Why Arise?

Outstanding Results for Our Clients

ARISE winning team at the CCMA Awards 2016.

We have had outstanding results for our clients over the last 12 months, including:

  • NPS 22 points ahead of industry benchmark** No. 1 in Domestic Market
  • Propensity to call reduced by 17% in the last 24 months
  • Churn reduced by 25% in last 12 months

**UK Industry benchmark for NPS.

Source: Satmetrix 2015 UK Consumer Study.

 

NPS Points Increase

%

Propensity to Call Reduction

%

Churn reduced by

Why Arise?

Arise provide a range of inbound and outbound communication services, which means our clients can communicate with their customers using the channels that best suit them. From the initial consultation, we work closely with our clients to understand their objectives and strategies, then derive the optimum solution to start. This solution will be continually refined to keep delivering the most appropriate solutions.

Arise provide an experienced dedicated team fully focused on achieving the key success factors of every client in both business to consumer and business to business markets. Arise are currently handling well in excess of 1 million contacts per annum and the services are provided through a number of channels.

Organisation

ARISE has the scale to have the specialised Contact Centre resources in place including HR, Work force Management, and Customer insights. While at the same time the organisation is of a size and stage of development that gives it the flexibility needed and the understanding to work with new clients from all key industries.

People

Arise has over 15 years experience and have staff working in human resources, operations and work force management who work together to ensure we hire, develop and manage the best workforce to the highest standards.

Management Systems & Support

Arise support teams use the ARISE TRAX SQL development environment as a cost efficient means to evaluate and report performance, while also collecting data for analysis and support training using knowledgebase and E-Learning.

Culture

Arise has a culture of continuous improvement and partnership which runs right through the organisation with a can do attitude to issue resolution.

Key Industries

Key Industries we work in include:

Telecommunications

It is a rapidly changing environment for Telecommunications, and we have been at the forefront of this market since our inception.

Media & Communications

We have many Media & Communications clients, and pride ourselves on our trained staff who excel in support services for this industry.

Consumer Electronics

From Customer Support to Product Knowledge, Consumer Electronics are easy for us.

Retail & e-Commerce

Both Retail and e-Commerce are marketplaces, we have so much experience in working with them.

Technology

The Technology sector is core to what we do at Arise, and we understand and embrace new technology.

Government & Public Sector

We have extensive experience servicing Government and Public Sector bodies.

 

Channels

Arise are currently handling well in excess of 1 million contacts per annum and the services are provided through a number of channels:

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Talk to us about why Arise would be good for your business

Arise can help you to communicate with your customers, through our outsourced Contact Centre services including Technical Support, Customer Care Support, Outbound Services, Back Office Administration Support, Design and Development of customised Customer Management Systems and Business Intelligence Tools.

Contact Us