Key Industries

Key Industries

Arise has a proven track record in delivering powerful and reliable communications in key industries including Telecommunications, Media & Communication, Consumer Electronics, Retail & e-Commerce, Technology and Government & the Public Sector.

We have the skills to provide our clients, both in the domestic market, and international market, whether SME to large multi-sites, with an unbeatable service.

 Telecommunications

For more than ten years, Arise has worked with clients in the Telecommunications industry. We have been at the forefront of service in this rapidly changing market. Innovations in services, products and business models have brought us new challenges and opportunities which our team of dedicated customer care representatives take pleasure in embracing and resolving.

 Media & Communications

Arise has been involved with clients from the area of Media & Communications for many years. Ireland is the second largest exporter of computer and IT services in the world, which means it’s a busy sector for our services.

 Consumer Electronics

Arise has worked longer in the Consumer Electronics market than any other. For this sector, Arise place particular emphasis on growing their client’s market share, and by having the right support partner in place, we deliver a knowledgeable team of experts to support our Consumer Electronics customer requirements.

 Retail & e-Commerce

Arise has worked for many retail and e-Commerce clients both in Ireland and abroad. During implementation plans with retail and e-Commerce clients, our staff go through rigorous training to gain knowledge on all products and services being supported. We excel at response turnaround times, for a recent Retail client, we were asked to respond to customers between 24 and 48 hours. We reduced this response to less than four hours within three months and we continue to achieve that target at all times.

 Technology

Technology is at the core of what Arise do. We believe we can only deliver a truly excellent service when we really understand your business and your sector, and we truly understand technology. We develop expertise and industry understanding when working with our customers and by doing so, we deliver substantial savings to our customers by becoming key to increasing their market share.

 Government & Public Sector

We have been a fully functioning contact centre with front and back office capability for many Government and Public Sector clients. Arise understands the sensitive nature of the work involved and the imperative to uphold the reputation of such clients by ensuring that every interaction we undertake on your behalf is a positive experience from the outset. We also understand the breadth and depth of experience required by the consumer helpline agents and product specialists to competently support consumer.