At Arise, Customer Service is more than just handling incoming calls. We care for your customers through the channels they choose to communicate through including inbound voice or call back requests, email, live chat, SMS, fax and white mail.
As a Business Process Outsourcer, Arise provides customer contact services, complex file management and resolution solutions including support to Regulatory bodies, order processing and customer relocations.
We offer outbound calling services on behalf of our clients, with a specialised team who are specifically trained in making a wide range of outbound calls, including win backs, customer health checks, retentions and recontracts.
Arise has a proven track record in delivering powerful and reliable communications in key industries including Telecommunications, Media & Communication, Consumer Electronics, Retail & e-Commerce, Technology and Government & the Public Sector. We have the skills to provide our clients, both in the domestic market, and international market, whether SME to large multi-sites, with an unbeatable service.
WHAT OUR CLIENTS SAY ABOUT US
By ARISE developing a specific data collection solution for us… it enabled us to better understand customers needs which helped to both manage churn and deliver a better customer experience. By using this data intelligence we made further improvements… which resulted in reduced cost due to lower levels of call propensity.
ARISE provides contact centre (Call Taking, E-Mail & Administration Support) and process administration activities for the Commission for Regulation of Utilities. For the last three years, the quality of service, communication and proactive involvement in issue resolution has been excellent.
ARISE provide multilingual technical support, in-store technical training and RMA support to Swann Security. Their flexibility, responsiveness and commitment to customer satisfaction ensure that our customers receive a high-quality cost-effective service which enhances the Swann reputation.