Customer Support

 

SERVICES_CustomerSUPPORT

Customer Support

Customer service is much more than simply handling incoming calls. We care for your customers through the communications channels that are most relevant to them. We turn customers who have an enquiry about your products, services or brands into your champions. Our experienced dedicated team fully focused on achieving the key success factors which are important in the delivery of the service for our clients. This team is backed up by the Arise support organization and includes Operations, Training, Quality, HR, Insights, WFM & IT.

At Arise, we handle general consumer queries such as:

  • Account updates, billing issues & complaints handling
  • Technical queries in relation to products and services
  • Fault Management
  • Technical Escalations to 3rd party suppliers
  • Web Assistance including assisting customers to use self service on the web to view their accounts details, making amendments to their services, process payments
  • Payment processing (credit and debit cards, etc)
  • Applying credits to customer accounts due to billing or service issues.
  • Premises Relocations & safety calls
  • Quoting for additional services to new and existing customers
  • Working with 3rd parties on new connections
  • Arranging appointments with customers for engineers to go onsite for new connections or fixing technical faults

 

Talk to us about your business

With our experience in Customer Care Support, we’d be happy to talk to you about your requirements!