Business Process Outsourcing

 

SERVICES_TBUSINESSPROCESS

Business Process Outsourcing

Arise delivers outstanding end-to-end business process solutions that deliver real value to our clients. We provide a range of support services which strengthen delivery of these services to our clients, combined with our experienced and knowledgeable team, our unbeatable Business Process Outsourcing (BPO) consulting services allow our clients to focus on their core activities.  Arise has developed a process based Quality Management System (QMS), allowing us to analyse, map and approve each process according to the key inputs, where these inputs originate from, the outputs expected and who the customers are for these outputs. We use agreed and approved Key Performance Indicators (KPI’s) to ensure that each process remains within pre-defined controls. Our robust service management and reporting framework dictates how each of our client contracts are managed. For transitioning from in-house to outsourcing, we produce detailed transition plans which form the basis of our range of support services.

  • Complaints handling with respect to energy suppliers and network operators
  • Documentation control and secure storage
  • Postal receipt logging and scanning correspondence
  • Data entry – consumer complaints and recording applications from Post/Email/Fax to our client CRMs
  • File management escalation to third line support and third party suppliers
  • Processing replacement of defective products
  • Fault Management
  • Relocation of services for Business and Domestic customers moving premises
  • Telecoms Complaints management
  • Support to account managers and field engineers
  • Workflow and case management

 

Talk to us about your business

With our experience in Business Process Outsourcing, we’d be happy to talk to you about your requirements!