ARISE Wins Prestigious Support Professional of the Year 2018 CCMA Award
2018 has once again seen the Arise team win multiple awards. Our proudest moment this year is our Team Leader, Jamie Bridgeman (below, right) winning the industry’s Support Professional of the Year 2018 award.
It is great to see our innovation and excellence recognised by Jamie’s win. It tops off a great year of superb results, which brought us new clients and an additional facility in Limerick. The Arise team look forward to adding to these successes in 2019.
Ian & Patrick Shortlisted in Industry Awards
Huge congratulations to Ian Gallagher shortlisted in Team Leader of the Year 2018 and Patrick O’Carroll as Customer Service Advisor of the Year 2018. For our staff, being nominated by their peers within Arise to be put forward to enter the industry awards is a great recognition and is a wonderful accolade for those involved. Being then judged by your industry peers is a great experience, and to see the teams and individuals being recognised for the fantastic people they are is a real thrill. Throughout the company, in the run up to the awards our teams really get behind the nominees.
These awards offer our employees a chance to achieve further peer recognition and be even more successful.
Congratulations Jamie, Ian and Patrick! We are very proud of you!
Vodafone’s Enterprise Director Visits ARISE
Vodafone’s new enterprise director, Regina Moran visited the new Arise facility in September.
Regina having previously held senior roles in Ireland and the UK, joined Vodafone in June and is responsible for the company’s expanding enterprise division, overseeing sales, commercial, operations, product and marketing.
Joe Cahalane Arise’s Managing Director said “Regina Moran’s visit is a continued recognition of the important role that Arise play in supporting Vodafone’s customers have a customer experience that delivers a real differentiation in the market”
This was a great opportunity for the team to take Regina through the progress we have made driving CXX initiatives. Having taken a guided tour of the new facility, Regina finished up with an awards ceremony celebrating our best NPS performers.
Joe Cahalane went onto to say “with NPS results at an all-time high being driven by culture of continual improvement and a collaborative approach this partnership will continue to deliver excellence”
ARISE acquires 25,000 sq. ft of additional space- introducing Houston Hall
Having taken on an addition c25K sq. feet of office space in Houston Hall in the Raheen Business Park, the 1st phase of fit-out was completed in time for a new client to move in. followed in quick succession by some of our existing clients. Having reached maximum capacity in the existing building we now have additional capacity to continue to grow from c250 agents to in excess of 450 agents when the facility is fully fitted out. This location was chosen for a number of reasons, but key amongst these was proximity to public transport, and a higher than normal availability of free parking. Our employees are very positive about the move and the new environment.
ARISE Wins Best Technical Support 2018 at Switcher.ie Awards
Arise are delighted with the win of Best Technical Support on behalf of client Vodafone – Joe Cahalane commented that “ what makes this one of our most prized award is that fact that at this is based on in-depth customer surveys carried out by the organiser and it is as such the’people’s vote’”
In 2018 what makes this really sweet is that it is our 3rd consecutive year to win this award
“We would like to thank all those who voted for Vodafone and service which arise provides on their behalf.”
Winning such awards is a great accolade of the people that work within Arise and the commitment they show to being the best it also reflects well on the strong sense of trust and collaboration between Arise and Vodafone to deliver the best in market Customer Experience.
ARISE Shortlisted for the Irish CX Impact Awards
Arise are shortlisted for The Irish CX Impact Awards.
Celebrating its inaugural year, The Irish CX Impact Awards 2018 is for Ireland’s leading CX professionals, offering a unique opportunity to network and celebrate with the cream of the CX community in Ireland.
CCMA Shortlist 2018
Three of our team have been shortlisted for the CCMA Awards 2018. They are:
Patrick Carroll, for Customer Service Advisor of the Year
Jamie Bridgeman, for Customer Support Professional of the Year, and
Ian Gallagher, for Team Leader of the Year.
ARISE Wins Prestigious CCMA Outsource Partner of the Year Award
The companies represented here tonight and the talented teams that work for them enable countless businesses focus on efficiencies and innovation, especially in more complex business activities needing specialised skills.
Congratulating Arise, the Minister said, “Your success is testament to the hard work of all those in the room and proof that Ireland has developed key knowledge and expertise in the sector and the competitiveness of Ireland’s offering for enterprise.” In awarding Arise and Vodafone the worthy winners of Outsource Partnership of the Year 2017, the judges “congratulate both companies on their commitment and dedication to a true strategic partnership, one that is achieving mutual goals and bringing mutual benefits”. Joe Cahalane, Managing Director at Arise explains the performance which led to the win:
While performing continuously beyond expectations, Arise started to earn respect as a supplier with a very different ethos – focused on the customer and not just performing to the contract. We know that we have a reputation for being easy to do business with, and this ongoing flexibility and agility to meet the needs of our dynamic customers. I would like to congratulate the team in Arise for their dedication in generating excellent results for the partnership. The importance of people in delivering service excellence is not underestimated; this is an operation with a priority focus on staff engagement, where feedback from staff is encouraged and their contribution valued. At the Arise headquarters in Raheen, positive health and wellbeing is strongly promoted in an environment where openness and flexibility is the norm, and fun held in high regard.
Eimear Murnane wins Highly Commended in Industry Professional of the Year
Eimear Murnane is a Team Leader who is at the heart of customer interactions, with proactive approach. Eimear has a great passion for her role, underpinned by a strong customer focus. Her root cause analysis approach has resulted in excellent team performance results which clearly evidence her contribution to the business.
The Managing Director commented that “we are delighted for Eimear and very proud of her achievement”.
Joe Cahalane becomes chair of CRIOS – a cluster of Irish Outsourcing companies
ARISE’s Managing Director Joe Cahalane is the Crios Group chairman. Crios is a new grouping of business process outsourcing (BPO) companies. Ireland’s BPO industry, comprising companies who provide third-party services for firms who want to outsource certain business operations, currently employs around 8,000 people in a growing industry. Crios aims to “promote, grow and influence” the outsourcing industry in Ireland, and was founded with the goal of making Ireland a destination for international firms who want to outsource.
READ ARTICLE: Sunday Business Post: Irish Outsourcing Cluster Launches
ARISE conquers Croagh Patrick in aid of Pieta House
The Raheen based team of ARISE employees come together to give back to their community in a show of support for Pieta House, who provide services for the prevention of self-harm and suicide.
“I suggested Pieta House for this year’s charity fundraiser” Claire McNamara said “as they are an organisation very close to a lot of people’s hearts, who relies heavily on donations; the work they do is phenomenal. Climbing Croagh Patrick on their behalf was an amazing experience; it was very challenging but knowing that it was for such a worthy cause, we all pulled through it.”
It’s been all hands on deck over the last number of months; participants have been busy collecting donations from colleagues, friends & family and a great team effort has seen the organisation of a series of raffles, a bake sale and an auction at the ARISE building.
“I am humbled by the show of support from our clients, suppliers and local businesses” said Ger Burke, “we’ve been inundated with donations from ARISE, Vodafone, Saorview, Zagg, Cregg, Kedington, IRC, Green IT, Group 4, Eyrco, Cemac Office Solutions, VHI, Jobs.ie, Ratio Vending, Banner, Pinnacle, Bloomers, ISS, DHL, MPCC Credit Union, Coca Cola, Irish Merchants, CPL, Ryan’s Centra Raheen and Delish. Their generosity has been overwhelming”.
So much so that the team didn’t throw in the fundraising towel after completing the Croagh Patrick climb on 3rd July and plans are underway to raffle and auction the remaining donated prizes over the coming months. An early 6am start saw 23 participants board a bus in Raheen on Sunday 3rd July to make their way to the foot of Croagh Patrick in Co. Mayo. A vigorous hike paid off when the team reached the summit and, according to Thomas Foley, were “rewarded with magnificent views of the surrounding Co. Mayo”.
A hearty congratulations has been well earned by the ARISE team who have raised almost €8.5K to date for Pieta House.
Joe Cahalane, Managing Director at ARISE agrees and highly commends the team, saying: “I am very proud of what we have achieved for Pieta House; it is a real testament to the energy and commitment of our people; these are exactly the qualities that drive our successes and that will continue to fuel our journey of growth and achievement.”
Based in the Raheen Business Park, ARISE is an award winning company who has experienced significant growth and gone from strength to strength over the last number of years; today the company employs more than 200 local people. Their team provides outsourcing contact centre services for companies that include Vodafone, Saorview, Zagg and the Commission for Energy Regulation.
Photos by Kevin O’Connor and Bryan Tracey. For further information, please contact Siobhan Meehan at ARISE here.