Arise Scoop Best Technical Support

Arise win Best Technical Support 2018 at Switcher.ie Awards. Call +353 (0) 61 29 69 to talk to the ARISE team about how your company can benefit from our award-winning services.

Jamie Wins for Arise

Our proudest moment this year is our Team Leader, Jamie Bridgeman winning the Industry’s Support Professional of the Year 2018 at the Irish Customer Contact & Shared Services Awards. It is great to see innovation and excellence recognised by Jamie’s win.

Arise Acquire New Building

Introducing Houston Hall – 25,000 sq. ft of additional space aquired by Arise this year. Having reached maximum capacity in the existing building we now have additional capacity to continue to grow from c250 agents to in excess of 450 agents.

KEY SERVICES

Technical Support

Arise offers technical support specialists who are trained specifically in your technology, whether it’s hardware, software, large, small, consumer or business.

Customer Care Support

At Arise, Customer Service is more than just handling incoming calls. We care for your customers through the channels they choose to communicate through including inbound voice or call back requests, email, live chat, SMS, fax and white mail.

Business Process Outsourcing

As a Business Process Outsourcer, Arise provides customer contact services, complex file management and resolution solutions including support to Regulatory bodies, order processing and customer relocations.

Outbound Services

We offer outbound calling services on behalf of our clients, with a specialised team who are specifically trained in making a wide range of outbound calls, including win backs, customer health checks, retentions and recontracts.

KEY INDUSTRIES

Arise has a proven track record in delivering powerful and reliable communications in key industries including Telecommunications, Media & Communication, Consumer Electronics, Retail & e-Commerce, Technology and Government & the Public Sector. We have the skills to provide our clients, both in the domestic market, and international market, whether SME to large multi-sites, with an unbeatable service.

 

KI_TELLECOMMUNICATIONS KI_MEDIA KI_ELECTRONICS KI_RETAIL KI_TECHNOLOGY KI_GOVERNMENT

 

WHAT OUR CLIENTS SAY ABOUT US

By ARISE developing a specific data collection solution for us… it enabled us to better understand customers needs which helped to both manage churn and deliver a better customer experience. By using this data intelligence we made further improvements… which resulted in reduced cost due to lower levels of call propensity. Head of Customer Insights

Vodafone

ARISE provides contact centre (Call Taking, E-Mail & Administration Support) and process administration activities for the Commission for Regulation of Utilities. For the last three years, the quality of service, communication and proactive involvement in issue resolution has been excellent. Customer Affairs Manager

The Commission for Regulation of Utilities

ARISE provide multilingual technical support, in-store technical training and RMA support to Swann Security. Their flexibility, responsiveness and commitment to customer satisfaction ensure that our customers receive a high-quality cost-effective service which enhances the Swann reputation. Vice President

Swann Export

 

OUR CLIENTS